Customer onboarding software · for HubSpot CS teams

Churn doesn't start at renewal. It starts at kickoff.

Herofy is AI-native customer onboarding software for small B2B SaaS teams on HubSpot. It drafts the plan from what sales promised and what the customer wants, then flags a stalled account on day three instead of week three.

They need a hero. You need a sidekick.

For B2B SaaS teams on HubSpot with high-touch accounts, whether onboarding is your whole job or your fifth one. Limited spots. We build it with you.

The lifecycle
Closed wonWhat sales promised.
Goals capturedWhat the customer wants.
Plan draftedYou approve it.
Live & trackedDay three, not week three.
RenewedChurn avoided.
app.herofy.ai/today
Live
Every morning, Sidekick shows who's stalled, and why.

Today

2 need you
Marlin Insights6 daysOwed the data export since Tuesday; it still hasn't landed.
Cedarline Freight3 daysSSO setup returned an error; no reply to the follow-up.
Verge Lendingon trackKickoff done. Data migration starts Thursday.
Tap an account to see its plan
Sidekick prepares · you decide
See how it works
What you can do now

Your new superpowers.

Connect HubSpot and the busywork that used to eat your week becomes three things you approve.

01 / DAY ONE

Your entire book, mapped in minutes.

Sales hands you a closed deal and a blank page. Connect HubSpot and Gmail, and Sidekick fills the page: it reads each account's deal notes and email threads, finds what was committed to, and drafts an onboarding plan. Every plan shows its evidence and its confidence. When it isn't sure, it says so.

Book mapped · 3 of 62 accountsDrafted
Northwind Labs30-day plan · 11 steps
Rooted in the signed SOW and go-live before the Q3 board review from the closing call.
Confidence92%
Bellcore45-day plan · 14 steps
Two integrations named in the deal notes; sequencing pulled from the kickoff thread.
Confidence78%
Tovala FreightPlan drafted · needs you
Deal notes say launch by end of quarter, but which quarter is never stated. Flagged.
Confidence41%
Not sure
02 / EVERY MORNING

The ten-minute loop.

Open Herofy and see who's stalled, on which goal, and why, with the actual quotes. Sidekick has already drafted the nudge that gets them moving. Edit it and send it, or skip it. You're the one who saves the day.

This morning · 3 stalledWaiting on you
Bellcore
Owed the data export since Tuesday. Never opened the page.
6 days
Halden Co
SSO step returned an error; no reply to the follow-up.
3 days
Drafted nudgeto: dana@bellcore.com
Evidence: we'll pull the export this week, Dana, last Tuesday. No file received; page unopened.
Hi Dana, no rush, but the data export is the one thing between us and your go-live date. Here's the page again; it takes about five minutes. Happy to hop on a call if the format's fuzzy.
03 / WHEN THINGS SLIP

The plan fixes its own dates.

A milestone slips or a blocker clears. Sidekick re-sequences everything downstream and shows you what moved and why. You approve the new dates, once, on purpose, instead of watching the launch drift a month while nobody says anything. Nobody rebuilds the plan in a spreadsheet at 6pm on a Friday.

Marlin Insights · plan re-sequencedNeeds your OK
DoneKickoff & goal
NowData migration
  • Export landed 4 days late, caught it
Blocker cleared · downstream dates shifted +4 days
NextGo liveSep 10Sep 14
  • Still lands inside the Q3 goal
The guardrail

Sidekick prepares. You decide.

Sidekick drafts and keeps watch, but it has no way to contact your customers. And everything it does leaves an evidence trail you can follow back to the source.

It can't reach your customers.

Sidekick works your side of the desk. It writes the plan and the nudges, but you're the only one who can hit send.

You can read its rules.

Everything Sidekick does follows a plain-English handbook you can open and edit yourself. No black box, no settings maze.

Everything traces to evidence.

Every plan and every flag links back to where it came from, whether that's an email thread, a deal note, or a call. Follow any claim to its source.

Another tool?

One more login, yes. But there's nothing to migrate. Herofy reads what's already in HubSpot, Gmail, Slack, and Notion, so it earns its keep the first morning. It's the tab that closes the other four.

We already have an onboarding checklist.

So does everyone who churned a customer at 100% completion. A checklist tracks your work. Herofy tracks what the customer said they wanted, pulled from the deal notes and the call transcripts, and runs the plan against that. Same tasks, different scoreboard.

AI will embarrass me in front of a customer?

Nothing leaves without you. Sidekick drafts; you approve every word before it goes anywhere.

Couldn't I rig this up with a chatbot?

A chatbot waits for someone to type. Sidekick reads the deal notes before you do, watches every account overnight, and can't message your customers even if you asked it to. Different job.

Early access · design partners

Become a Herofy design partner.

You run a HubSpot shop with 40–100 accounts, onboarding is eating your week, and you've lost at least one customer who never told you why. If that's you, let's build it together.

Not ready to build with us yet? Join the waitlist instead.